EKEDC announces 10-hour payment downtime for prepaid customers Tuesday
The Eko Electricity Distribution Company (EKEDC) has announced a 10-hour downtime for prepaid payment services scheduled for Tuesday, April 22, 2025.
The Disco said that the interruption would occur between 2:00 p.m. and 11:59 p.m. (14:00 – 23:59).
This was disclosed in a statement on Thursday in Lagos by the General Manager, Corporate Communications at EKEDC, Babatunde Lasaki.
According to Mr Lasaki, the oncoming temporary service disruption is due to a scheduled system maintenance and upgrade aimed at enhancing efficiency and improving the overall customer experience.
He said that during the downtime, postpaid customers would still be able to make payments through approved channels.
He added that electricity supply would remain unaffected, advising prepaid customers to recharge their meters ahead of the downtime to avoid service disruptions.
“We sincerely apologise for any inconvenience this may cause. This upgrade is essential to provide our customers with a more seamless and robust service,” he said.
He further explained that once the upgrade was completed, customers would benefit from several improvements, including access to payment and consumption history.
He identified other benefits to include a simplified and more secure payment process, a user-friendly self-care portal for enquiries and issue resolution and a newly designed, customer-friendly postpaid bill format.
Mr Lasaki also assured customers that EKEDC’s customer service team would be available to provide support during the downtime.
He urged customers to contact EKEDC via hotlines: 07080671170 or 07001235666; Email: customercare@ekedp.com; Social Media: Facebook: Eko Electricity; X (formerly Twitter): @ekedp; Instagram: @ekedpng; and Website: www.ekedp.com.
He urged customers to engage only through official customer service channels and avoid reaching out to individuals within the company.
The spokesman said that EKEDC continued to lead in technology, service delivery, and customer experience.
He added that the company currently ranked among the top-performing electricity distribution companies in Nigeria, as recognised by the Nigerian Electricity Regulatory Commission (NERC).
(NAN)
We have recently deactivated our website's comment provider in favour of other channels of distribution and commentary. We encourage you to join the conversation on our stories via our Facebook, Twitter and other social media pages.
More from Peoples Gazette
Agriculture
FG tasks ECOWAS on leveraging financing strategies for agroecology
The federal government has urged stakeholders in the agriculture and finance sectors in the West Africa region to leverage financing strategies to enhance agroecology practices
Politics
Katsina youths pledge to deliver over 2 million votes to Atiku
“Katsina State is Atiku’s political base because it is his second home.”
NationWide
Tambuwal seeks review of housing agencies, better funding for FMBN
Mr Tambuwal called for stronger funding for the Federal Mortgage Bank of Nigeria (FMBN) and a review of government housing policies.
States
Oyo Terrorists: Senate honours slain soldiers, teachers with N50 million donation
Senate president Godwill Akpabio, who gave the approval during the plenary on Wednesday, stated that each of the five bereaved families would receive N10 million.
Anti-Corruption
Ghanaian socialite fraudster Abu Trica faces 20 years in U.S. prison
Abu Trica has been charged with conspiracy to commit wire fraud and money laundering conspiracy.
Health
NANNM-FHI issues 15-Day ultimatum to FG over Kaduna Hospital crisis
The nurses gave an ultimatum that, if an alleged victimisation of its members at the Federal Neuropsychiatric Hospital, Barnawa, Kaduna, was not addressed by July 29.
Education
U.S. reaches $4 million civil settlement, compliance agreement with WVUHS
The West Virginia United Health System, doing business as West Virginia University Health System, has agreed to pay $4,177,139 and entered a memorandum of agreement to resolve civil allegations of Controlled
Africa
Air Peace ends evacuation of Nigerians fleeing South Africans’ xenophobic attacks
Air Peace has concluded the federal government’s humanitarian evacuation from South Africa, returning the final batch of 308 Nigerians aboard its Boeing 777-200 aircraft.
