NEM Insurance Plc has restated its commitment to supporting its policyholders in achieving their goals and aspirations.

Its managing director, Andrew Ikekuha, made the commitment in a statement on Thursday in Lagos, in commemoration of the 2025 Customer Service Week.

Mr Ikekuha said the company would continue to work toward making the desired missions of its policyholders possible, in line with the year’s Customer Service Week theme, ‘Mission Possible’.

The theme, according to him, encapsulates the spirit of innovation, teamwork, creativity, determination, and customer focus that drives NEM Insurance.

He said that customer service was the heartbeat of the organisation, with the company’s staff driven by a passion for solving problems, answering questions, and going the extra mile to meet customers’ needs and expectations.

He maintained that the company would celebrate excellence during Customer Service Week and highlight the impact it made on customers.

The managing director implored the staff to renew their commitment to making the mission a daily reality, as they celebrated Customer Service Week.

Additionally, Moji Teluwo, the general manager of corporate services, stated that the company valued its clients and considered them worthy of celebration.

“In the motor business, we are number one in the industry, and we give prompt services to our clients. We empathise with them in the event of loss, and we partner with them; they’re not just customers, we are their partners, making sure their businesses grow as we grow,” she said.

Ms Teluwo said the firm’s core values were excellence, integrity, and discipline.

(NAN)