The MainPower Electricity Distribution Limited (MEDL) says it has deployed a new seamless vending and payment system, SuperEdge, in Enugu State.

MEDL is part of the Enugu Electricity Distribution Company (EEDC), which covers Enugu State.

The head of communications, MEDL, Emeka Ezeh, disclosed this in Enugu on Monday.

Mr Ezeh said that MEDL had a successful deployment and go-live of the integrated SuperEdge vending system following the completion of a major system integration carried out over the weekend.

He said that the new platform was designed to enhance prepaid vending, postpaid billing, collection services, and meter data management system operations, in line with its commitment to improving service delivery and customer experience.

Mr Ezeh appreciated customers for their patience, understanding, and continued support throughout the migration period.

He also apologised for the temporary inconvenience caused by the cut-over process.

According to him, customers can now visit the cashiers at any of the MEDL Cash Offices located in the Abakpa, Awkunanaw, Nsukka, and Ogui districts to pay bills and purchase energy tokens.

Mr Ezeh said that while efforts are ongoing to fully restore services across all third-party vending partners, customers could vend through the Fidelity Bank, First Bank, and Access Bank mobile applications.

The spokesman explained that the SuperEdge platform came with several customer-focused features aimed at improving convenience and transparency in electricity payment and vending services.

“One of the key features of the system enables customers to authenticate payment receipts by simply scanning a QR code.

“Customers can also conveniently generate receipts for previous transactions and make bill payments via SMS code or bank transfer,” he said.

He added that the self-service platform allowed customers to purchase electricity tokens, regenerate key change tokens (KCT), apply for meters, and retrieve details of their last token purchase.

He that it would also check outstanding arrears and interact directly with customer service representatives.

“To access these services, customers are advised to save 08150826233 on their mobile phones and connect via WhatsApp by sending ‘100’ as a message,” he said.

Mr Ezeh revealed that the company planned commencement of electronic billing (e-billing) for customers in June, a development that would enable customers to receive their monthly electricity bills directly via email or mobile phones.

“Thereby eliminating the need for physical bill distribution,” he said.

He urged customers to update their records by completing the Know Your Customer (KYC) form and providing their current phone numbers and email addresses to enable them to benefit from the new service.

Mr Ezeh said that MEDL reaffirmed its commitment to delivering a more seamless, efficient, and technology-driven bill payment and vending experience through the SuperEdge integrated system. 

(NAN)