The Lagos State Consumer Protection Agency (LASCOPA) says it has secured ₦759.35 million in consumer redress and resolved 10,720 complaints in six years.

LASCOPA’s CEO, Afolabi Solebo, disclosed this in a statement on Thursday. Highlighting achievements, he said the agency’s Mediation and Complaints Department recorded 11,120 complaints from various sectors.

He listed sectors including online marketing, automobile, education, logistics, telecommunications, aviation, road transportation, hospitality, banking, finance, insurance, housing, and food and beverages.

Others are supermarkets, household appliances, medical services, oil and gas, and electricity distribution.

Mr Solebo said 10,720 complaints had been resolved, while 250 remained at various stages of mediation and 150 had been referred to other relevant state agencies.

He added that the interventions had secured billing adjustments, refunds and other forms of redress valued at ₦759,354,292.60 and $14,901.80 for consumers.

Mr Solebo urged residents to leverage its complaint and mediation services through its toll-free helpline.

On enforcement, he said the agency had issued 437 notices of non-compliance to supermarkets and retail outlets following market surveillance exercises.

“The violations included inadequate price disclosure, misleading product labelling and failure to provide essential product information.

“We have also expanded the agency’s regulatory presence, strengthened consumer education, improved complaint resolution and intensified enforcement of consumer protection laws across Lagos State,” Mr Solebo said.

The LASCOPA boss said a major achievement was establishing and strengthening eight annex offices in Agege, Badagry, Epe, Ikorodu, Ojo, Bariga, Ikoyi-Obalende and Isolo. He explained that the offices were equipped with operational tools, including public address systems and mobile telephone devices, to bring complaint management, mediation and consumer education closer to residents.

He added that the agency was engaging local government authorities to secure additional office accommodation ahead of 2027.

On consumer enlightenment, Mr Solebo said the agency had intensified public awareness through radio and television programmes, community engagements, stakeholder meetings and social media campaigns.

According to him, the initiatives had educated residents on their fundamental consumer rights, including the rights to safety, accurate information, fair value, freedom of choice and redress.

He said campaigns against counterfeit and expired products, deceptive advertising and hidden charges had also encouraged consumers to demand receipts and verify product labels before making purchases, explaining that its enforcement activities were guided by the Lagos State Consumer Protection Law 2025 (as amended) and the Federal Competition and Consumer Protection Act 2018.

He further added that the agency’s ‘No Price Tag, No Sales’ campaign had further reinforced the importance of pricing transparency and fair-trading practices among businesses.

(NAN)