The Nigerian Communications Commission (NCC) has begun a new roadmap to strengthen quality service regulations in the industry to meet up with the changes in technology development.

The commission said this during the public inquiry on six regulatory instruments and the draft presentation on Tuesday in Abuja.

The executive vice-chairman of NCC, Umar Danbatta, listed the regulatory instruments as data protection regulations, draft guidelines on corporate governance and commercial satellite guidelines.

The draft also covers commercial satellite guidelines, guidelines on corporate governance and quality of service regulations.

Mr Danbatta said the sector was at the forefront of innovation and technological advancements, adding that there is a need for review and introductions to the regulatory instruments.

He said the exercise would afford seamless communication, foster connectivity and create an enabling environment to thrive in an increasingly interconnected world.

“With the laudable advancements in the sector comes great responsibility on the part of the government to ensure that there exists an enabling environment for the industry to thrive through the introduction/amendment of key regulatory instruments,” he said.

In her remarks, the director, legal and regulatory services, NCC, Helen Obi, said the development of subsidiary legislations by the commission would address several significant amendments.

Ms Obi said it would also introduce the regulatory instruments being proposed to the industry as prescribed by sections 70-72 of the Nigerian Communications Act, 2003.

She said the plan was intended to ensure that the industry continues to evolve and thrive in accordance with NCC’s commitment to uphold the highest service standards.

Ms Obi added, “The first review is the amendment of the Quality of Service (QoS) Regulations, 2013. Quality of service is central to the quality of user experience.

“It is vital that we maintain, and enhance the standards of service that our consumers receive.”

She said the proposed amendment to the QoS Regulations intends to introduce stricter performance standards, more robust monitoring mechanisms and more transparent reporting systems that would improve the overall customer experience.

(NAN)