GOtv and DStv subscribers have reported glitches affecting the services, with customers taking to social media to complain about delays in the activation of their subscriptions.

On Friday, the complaints were launched across social media pages by subscribers after returning of football games including 2026/2027 English Premier League and other leagues. 

One of the subscribers, Abuja Streets (@abujastreets) wrote on X on Friday that the EPL resumed but subscribers were stranded.

“Today that the EPL resumed, DSTV decided to move mad. Bruh! The number of people that renewed their subscriptions today just cos of the EPL are left stranded. This is utterly ridiculous,” the user wrote.

A verified user, jessycar (@jessy_decoco), wrote “@DStvNg I made a payment over 3hours ago to renew my subscription. I have been debited but the payment is not reflecting on my dstv app and my decoder is not working. Kindly look into this ASAP.”

Another user, Morgan Patrick (@morganpatrivk) AP’s complained of delayed activation of his subscription.

“@GOtvNg @DStvNg what’s happening… over and hour now and my subscription is still not working. Showing error E16,” he wrote.

Solomon Adusei Peprah (@Curtis_peprah), said,”@DStv_Ghana system is down. I can’t pay for my subscription.”

One of subscribers , Ken Mwirigi (@mwirigy) said he made subscriptions but his DSTV could not be activated and call centre including Multichoice chat were ignored.

“@GOtvKenya_ paid my subscription, but package yet to be activated. *423# not going through, chat bot ignored, calls offline. Mwatakaje jamani? Nirudishieni pesa yangu niende nikawatch kwa club kama wanaume wengine 🙄,” the user stated.