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Nigerians complain so much about public hospitals: FG

The Public Complaints Commission (PCC) has called for a desirable and quality health system in Nigeria.

• May 17, 2023
National Hospital Abuja
Photo of National Hospital Abuja used to illustrate this story

The Public Complaints Commission (PCC) has called for a desirable and quality health system in Nigeria, noting that citizens lodge an “avalanche” of complaints against public hospitals.

PCC made the call on Tuesday at a town hall meeting held at Ikeja.

In his address, the PCC chief commissioner, Abimbola Ayo-Yusuf, said, “Nigeria government has been making tremendous attempts and consistently introduced various formative efforts over time to attain universal health coverage for all.”

Mr Ayo-Yusuf said the PCC received complaints about poor services every day.

“Due to the avalanche of unabated complaints being received on a daily basis, the Nigeria ombudsman is, therefore, critical and really concerned about the inherent fallout, particularly as it affects the end users of these basic health outlets and facilities,” stated the PCC chief. 

He added, “This is in a bid to ultimately instil corporate discipline in the operation of all sectors within the socio-economic and political landscape.”

Mr Ayo-Yusuf explained that the ombudsman decided to organise this event to collectively, clinically diagnose and access the performance index of NHIA given the reported complaints against many health service care provider sectors.

“The motive of the forum is to arrive at a holistic framework that shall guarantee everyone an improved quality health service delivery system that will be cost-effective and beneficial to all parties,” he noted.

He said President Muhammadu Buhari, in 2022, signed into law to repeal the National Health Insurance Scheme (NHIS) Act of 1999 and established the National Health Insurance Authority (NHIA).

“The law makes it mandatory for all Nigerians and persons resident in Nigeria to be beneficiaries,” Mr Ayo-Yusuf added.


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