Nigerians made 325,898 complaints against DisCos in Q2 of 2023: NERC
The Nigerian Electricity Regulatory Commission (NERC) said electricity distribution companies (DisCos) cumulatively received 325,898 consumer complaints in the second quarter of 2023.
This was disclosed in NERC’s second quarter of 2023 report posted on its website in Abuja on Wednesday.
NERC said the 325,898 complaints represent an increase of 76,215 compared with the 249,683 complaints received in the first quarter of 2023.
The report said DisCos resolved 313,442 complaints, corresponding to a 96.18 per cent resolution rate compared to the 91.76 per cent recorded in the first quarter of 2023.
“Metering, billing, and service interruption were the prevalent issues of customer complaints, accounting for more than 75 per cent of the total complaints during the quarter under review,” it said.
NERC said pursuant to the provisions of its customer complaint handling standards and procedure regulations, it had to set up forum panels across the country.
According to the commission, panels were set up to review unresolved disputes from the DisCos’ Complaint Handling Units (Discos-CCU).
The report stated, “The forum offices received a total of 1,485 new appeals in the second quarter, with 866 pending appeals from the first quarter. This brings the total number of appeals from customers dissatisfied with DisCos’ decision on the complaints lodged at the CCU to 2,351
“During the period, the forum panels held 71 sittings and resolved 1,379 (58.66) per cent of the appeals filed at the forum offices nationwide; the resolution rate was lower than the 64.38 per cent achieved in the first quarter.”
It added, “The commission will continue to take measures that will ensure a more efficient customer complaint resolution process.”
(NAN)
We have recently deactivated our website's comment provider in favour of other channels of distribution and commentary. We encourage you to join the conversation on our stories via our Facebook, Twitter and other social media pages.
More from Peoples Gazette
States
Independence: NBA urges Nigerians to expect better future
The NBA said that ordinary Nigerians should be deriving benefit from the subsidy removal rather than hardship.
Agriculture
FG tasks ECOWAS on leveraging financing strategies for agroecology
The federal government has urged stakeholders in the agriculture and finance sectors in the West Africa region to leverage financing strategies to enhance agroecology practices
Politics
Katsina youths pledge to deliver over 2 million votes to Atiku
“Katsina State is Atiku’s political base because it is his second home.”
States
Uba Sani donates vehicles to JNI, CAN, religious sects in Kaduna
Mr Sani pointed out that some politicians who foresee defeat are planning to disrupt public peace before, during or after the coming elections.
States
Police repel cattle rustlers’ attack, recover 39 stolen cows in Kaduna
Mr Hassan said the Commissioner of Police, CP Muhammad Rabiu, commended the gallantry of the operatives and community partnership.
Politics
Lagos CP urges political parties to notify police before campaigns
The commissioner warned that the command would not tolerate any act that could disrupt public peace.
States
Lagos government seals church for noise pollution
Mr Wahab said the state government will not tolerate environmental violations that disrupt residents’ peace and well-being.
NationWide
Nigeria among most terrorised countries; tell citizens how many you’ve lifted out of poverty, hunger, Obi challenges Tinubu
Mr Obi asked Mr Tinubu to state how many Nigerians his administration has pulled out of poverty and hunger.
Anti-Corruption
SERAP asks EFCC, ICPC to scrutinise FG’s N50,000 relief scheme
The demand followed the ministry’s announcement that the intervention would provide N50,000 in financial assistance to vulnerable Nigerians.
