Some telecommunications users in Jos on Monday expressed frustration over the poor quality of services despite the recent hike in tariffs.

Some complained of frequent call drops, slow internet speed, and unreliable connections, even as they were paying more for calls and data.

Uche Ekwe, a businessman, said the constant call drops and slow internet were crippling his business.

“I rely on timely communication with clients, but these network issues are causing delays and lost opportunities, and paying more for such poor service is unacceptable,” Mr Ekwe said.

Grace Agbo, a university student, said she needed stable internet for her online classes, but the connection always failed.

“It’s frustrating to miss important lectures or struggle to submit assignments on time after paying so much for such services,“ Ms Agbo said.

Helen Pam said she had to start using cheaper means of communication such as WhatsApp, Telegram, and others instead of direct phone calls.

“These platforms offer cheaper voice and messaging options, reducing reliance on traditional telecom services,” Ms Pam explained.

However, a telecommunications expert, Monsudi Isiaka, explained that the tariff increase was partly due to rising operational costs for telecommunication companies.

Mr Isiaka highlighted that voice-over-internet protocol calls were becoming increasingly popular, especially among younger subscribers, who prioritise cost-effectiveness.

He, however, acknowledged that the hike had not translated into improved services as infrastructure challenges and network congestion persisted.

Mr Isiaka, however, pointed out that mobile number portability had enabled subscribers to switch networks in search of better deals.

Mr Isiaka urged telecommunication operators to address service quality issues and offer more competitive tariffs to retain customers. 

(NAN)