President of ATCON, Tony Emoekpere, gave a comprehensive outlook of the industry in 2026 while speaking with journalists in Lagos.
Mr Banigbe thanked customers, shareholders, regulators, and partners for their continued support through tough times.
Operators are now required to offer compensation if an outage lasts more than 24 hours, in line with the Consumer Code of Practice Regulations.
In Enugu, subscribers observed that network providers’ telecommunications tariff hike was worsening people’s economic hardship.
The ATCON boss said the disruption had affected telecom base stations and other infrastructure, leaving critical sites with very low fuel levels.
In December 2024, MTN lost 236 customers, Airtel recorded 269 outgoing porting, Globacom recorded 305, while 9mobile lost 2,188.
The tariff hike comes amid an unprecedented cost-of-living crisis rocking Nigeria.
“Also, the number of active internet subscribers was 159,034,717 million, with broadband penetration at 45.57 per cent as of August 2023.”
Telcos and fintechs admitted the vulnerabilities and loopholes in their systems that cybercriminals exploit.
