Zubaida Umar, director-general of the National Emergency Management Agency, has appealed for continued collaboration with stakeholders and customers for effective service delivery.

She stated this at a sensitisation rally commemorating Customer Service Week on Monday in Sokoto.

Ms Umar said, “The heart of a successful agency lies in its commitment to delivering exceptional services to its customers and stakeholders. In our case, those we served are often the most vulnerable members of society, victims of emergencies and disasters.

”Our customers, whether they are victims of natural disasters, displaced persons, or communities impacted by disasters, rely on us for timely, efficient, and compassionate assistance.”

She observed that as emergency managers, the agency’s quality of services was akin to a difference between life and death.

According to her, customer service week is a global awareness initiative that recognises the essential role of customer service in organisations and the people who provide those services.

She underscored the importance of recognising the contributions of each customer towards achieving the set mission.

”Whether you are on the frontline of disaster response, logistics, planning, or administration, your work is an integral part of emergency management.

”It is through your efforts that we are able to coordinate swift and effective responses to disasters/emergencies across the country,” she confirmed.

She commended the NEMA staff’s resilience and proactive efforts in discharging their duties, adding that their professionalism and dedication speak volumes about the agency’s core values of service, integrity and humanity. 

(NAN)