Pensioners under the Pension Transitional Arrangement Directorate (PTAD) have lauded the body for performing “wonderfully and exemplary well“ in its services to pensioners.

The pensioners made this known at this year’s Customer Service Week of PTAD held in the PTAD zonal office in Enugu on Wednesday.

They believed that PTAD had made life easy as they engaged in processes and collection of their pensions, unlike years ago when pension issues led to sudden death, sickness and stress for senior citizens.

Izuchukwu Obichukwu, a pensioner, noted that PTAD had made it possible for pensioners to get their pension on time and provided desk offices and staff that courteously attended to pensioners.

Mr Obichukwu, also the secretary of the Legion of Disengaged Workers and Pensioners of the Nigeria Coal Corporation, said, “PTAD has ensured we receive our pensions just as workers who are still in service receive their salaries monthly.”

He added, “I must confess that the federal government through PTAD is performing wonderfully well, and all issues concerning pensions are stress-free today.”

Another pensioner, Elias Obetta, commended PTAD for ensuring his pension gets to him directly.

Simon Obasi thanked PTAD for attending to pension’s enquiries with courtesy.

“The issue of pensioners’ fainting and falling on verification queues is over, as well as pensioners left in harsh weather conditions is an old story as well,” Mr Obasi, who is pension desk officer of the Nigerian Coal Corporation, Enugu, said.

PTAD executive secretary Chioma Ejikeme said the pension agency was working to ensure that pensioners’ monthly and other retirement benefits were paid promptly.

According to her, having established a SERVICOM desk in PTAD and launched the service charter, the directorate places a premium on customer satisfaction and ensures quality service delivery.

“Celebrating Customer Service Week draws our attention to the importance of customer service and the people who provide it, the need to boost morale and teamwork, reward employees for the significant work they do and raise awareness of the value of customer service,” stated Ms Ejikeme.

(NAN)