The Kano State Contributory Healthcare Management Agency says sustained public enlightenment remains central to its mandate to improve healthcare access and enhance service delivery for residents across the state.

The executive secretary of the agency, Rahila Muktar, said this in a statement issued by the agency’s public relations officer, Aminu Turaki, in Kano on Thursday.

Ms Muktar said continuous enlightenment is essential to ensuring enrollees understand their rights, healthcare benefits and responsibilities under the contributory healthcare scheme while accessing services appropriately and efficiently across accredited facilities.

She explained that informed enrollees are better positioned to access available services, understand referral procedures and contribute meaningfully to the effective implementation of the healthcare scheme through active participation and compliance.

According to her, registered enrollees have the right to access approved healthcare services at accredited facilities and receive appropriate, professional, and respectful care without unnecessary barriers, delays, or administrative obstacles.

She added that enrollees are entitled to necessary referrals whenever specialised services are required and should receive healthcare services without discrimination, unfair treatment, prejudice, stigma or denial of benefits at facilities.

Ms Muktar noted that the scheme’s healthcare benefit package covers a range of services at primary and secondary healthcare levels, promoting accessible, affordable, quality healthcare for beneficiaries statewide.

She encouraged enrollees to familiarise themselves with their entitlements and use accredited healthcare facilities whenever they need medical attention or healthcare services to maximise benefits and improve health outcomes.

The executive secretary also urged enrollees to report challenges, denial of entitled services and other concerns through the agency’s established complaint and feedback mechanisms for prompt resolution and service improvement efforts.

She reaffirmed KSCHMA’s commitment to strengthening public engagement, improving service delivery, and ensuring healthcare providers adhere to agreed standards and approved benefit packages while maintaining accountability, transparency, responsiveness, and quality assurance.

Ms Muktar emphasised that effective implementation of the scheme requires a shared commitment among the agency, healthcare providers, enrollees and other stakeholders across the state to ensure sustainable coverage and better overall outcomes.

(NAN)